General Inquiries

For questions concerning accounts, billing, product capabilities, or overarching partnerships, please contact our general support team. We handle inquiries with diligence and route each matter to the appropriate specialist as needed.

Email: [email protected]

Developer Submissions

Ujaju welcomes submissions from developers seeking to contribute apps, plugins, or integrations that extend platform functionality. To facilitate a prompt and fair review, please provide a complete submission package including:

• Project name and a concise description
• Intended use case, value proposition, and target audience
• Technical details: APIs, authentication methods, data flows, and platform compatibility
• Security posture and data handling considerations
• Documentation, release notes, and onboarding guidance
• Access to a demo or staging environment if available
• Primary contact and preferred communication method

Submit materials to [email protected] with the subject line “Developer Submission: [Your Project Name]”. Submissions are acknowledged promptly and reviewed in the order received. You will be informed of next steps or any additional information required.

Response Times

We maintain transparent expectations for our response cadence. The following guidelines apply:

• General inquiries: Acknowledgement within one business day; substantive replies within a few business days, depending on complexity and volume.
• Developer submissions: Initial acknowledgment within one to two business days; comprehensive review typically completed within three to five business days, contingent on submission completeness and resource availability.

During peak periods or for cases requiring specialized review, timelines may vary. We will communicate any material delays and provide updated estimates as soon as they are determined.